COVID Protocol

Processes and Policies during the Coronavirus (COVID-19) Outbreak

Our customer and employee health is our top priority. We have been meeting with our staff members on a regular basis to review our processes and expectations for keeping our operation sanitized and disinfected.

Our cleanliness and hygiene standards are a priority to our team as we enter many homes and small businesses on a regular basis. We are following the Public Health Agency of Canada recommended guidelines in accordance with the COVID-19 outbreak. Our additional guidelines include sanitizing and disinfecting all computers and equipment before and after our work; washing and sanitizing hands after touching any customer’s equipment; disinfecting and sanitizing our own equipment before and after use; wiping down high traffic areas with a bleached-based cleaner; having cleaning staff wear gloves; and staff removing themselves from any environment where customers may be sick. Employees have been told they should not report to work if they are sick or not feeling well.

We will continue to pay close attention to the situation and follow all recommendations from the Public Health Agency of Canada. We will continue to help our customers with all technology needs while doing our best to ensure the health and safety of everyone involved. Should you have any questions or concerns regarding our policies in light of the Coronavirus, please feel free to contact us.

OUR SUPPORT SERVICES DURING THIS CRISIS

To best serve you, we have many services available. Our teams are following careful health and safety protocols every day.

  • Remote Support Service
    SKR Remote Support allows our staffto provide all the support you need by safely accessing your devices remotely.
  • Curbside Service
    Our convenient curbside service is easy and contact free.
  • Pickup & Delivery Service
    With this no-touch service, we’ll pick up your device and take it back to our shop. Once it’s ready, we’ll deliver it right back to you. Devices are disinfected before and after our staff work on them.